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Frequently asked questions

If you have any questions in the mean time please contact us via email:

Email us: accounts@nuactivehealth.com

Having tried lots of diets without much success, will seeing you be different?

At NuActive Health – the dietitians and exercise physiologists understand that strict “dieting” doesn't work! If your eating plan is not something you can stick to forever, if you don't enjoy what you eat, if you are hungry all the time and if what you eat doesn't fit in with your family and social life, you are unlikely to be successful.

At NuActive Health we will develop an eating and activity plan to suit your needs and lifestyle and help you to set realistic and achievable goals to lose weight and keep it off for good!

Whether this is the first time you have tried to lose weight or you have tried everything else and are ready to get off the dieting merry-go-round, we look forward to working with you.

What happens in the first consultation?

Your first consultation will take about an hour and will begin with collecting information from you including your personal details, weight history, medical history, usual eating patterns & activity levels, and your goals and expectations for your consultations with us. This information will allow us to assess your needs and to provide information and education relevant to your situation. We will then assist you in developing an eating plan to meet your individual needs as well as the information and ideas you need to put this into practice. A follow-up appointment will usually be arranged in 2-4 weeks time.

How often will I have to come?

This will depend on your needs and goals and the level of assistance you require to make changes to your eating habits. Where possible we like to see you within 2-4 weeks of you first appointment to review your progress and answer any questions you may have. Some people like to come every week or two until they achieve their goals, while others only want two or three sessions to obtain the information they need. You will always have the choice of how often you wish to come and you pay only as you go so there is no long term commitment if you change your mind at any stage.

Do I need a referral from my GP to see a dietitian?

No, however, NuActive Health Dietitians and Exercise Physiologists believe it’s important to work with their clients’ general practitioner to integrate the health care team, and so a referral is recommended but is not required.

What is a dietitian?

Dietitians have university qualifications in nutrition and dietetics and have the training and expertise to advise individuals and groups on all nutrition-related matters, from healthy eating and disease prevention to the treatment of conditions such as diabetes, heart disease, gastrointestinal disorders and food allergy. Dietitians are eligible for membership of the Dietitians Association of Australia (DAA) and to participate in the Accredited Practising Dietitians (APD) program.

What is the difference between a dietitian and a nutritionist?

Dietitians have a minimum of 4 to 5 years of university training and are experts in nutrition and dietetics.  Dietitians have the knowledge, understanding and clinical training to enable them advise individuals and groups on all nutrition-related matters, from healthy eating to health problems. Dietitians are also eligible for membership of the Dietitians Association of Australia and to participate in the Accredited Practising Dietitians (APD) program.

While all dietitians are also nutritionists, on its own the title 'Nutritionist' could apply to a qualified nutrition scientist or someone with an interest but little or no training in nutrition. Choosing an APD is your assurance that your nutrition advice is coming from a qualified nutrition professional.

What is an Accredited Practising Dietitian?

Accredited Practising Dietitians (APDs) are recognised professionals with the qualifications and skills to provide expert nutrition and dietary advice. APDs have university qualifications, undertake ongoing training and education and comply with the Dietitians Association of Australia’s (DAA) best practice guidelines.

APDs are qualified to advise individuals and groups on nutrition related matters. They also have clinical training to modify diets and advise on the specific nutritional management of health conditions such as diabetes, heart disease, cancers, gastro-intestinal diseases, food allergies and intolerances and overweight and obesity.

APD is the only national credential recognised by the Australian Government, Medicare, the Department of Veterans Affairs and most private health funds as the quality standard for nutrition and dietetics services in Australia.

What is a Sports Dietitian?

A Sports Dietitian is an Accredited Practising Dietitian who has completed further education in sports nutrition. Sports dietitians work with elite and recreational athletes, sporting clubs, active children and adults and can assist individuals in making healthier food choices using scientific principles. Sports dietitians can help advise on eating before, during and after competition, reducing body fat, recovery after training and competition, using dietary supplements and eating when travelling.

What is an Exercise Physiologist?

Exercise Physiologists have university qualifications in exercise physiology and rehabilitation and have the training and expertise to advise individuals and groups on all exercise-related matters, from regular physical activity and disease prevention to the treatment of conditions such as diabetes, heart disease, muscular and skeletal problems. Exercise Physiologists are eligible for membership of the Australian Association of Exercise and Sports Sciences (AAESS).

What is a combined Accredited Practising Dietitian / Exercise Physiologist?

A combined Dietitian and Exercise Physiologist is a person who has completed a university degree accrediting them as both a Dietitian as well as an Exercise Physiologist. All NuActive Health consultants have completed a Masters degree at the University of Wollongong and are experienced in both fields.

What is an Anthropometrist?

Anthropometry is the study of the measurement of the human body in terms of the dimensions of bone, muscle, and adipose (fat) tissue. Body measures such as skin folds are collected to asses body fat distribution and the change over time. These measurements are important when working with elite sports people and teams. NuActive Health consultants are all qualified Anthropometrists.

Do you have appointments available after hours?

Yes, there are after hours appointments available on Monday and Tuesday evenings, and  9am to 4pm on Saturday.

Are consultation fees claimable with Medicare?

Medicare generally only provides rebates for medical practitioners including GPs and specialists, however the new Medicare Plus does provide some rebates for dietitians for certain conditions and circumstances. To find out if you are eligible, you will need to speak with your GP before booking in.

Are consultation fees claimable with Private Health Funds?

Yes, rebates are available from most private health funds although this depends on your level of cover. You will need to have 'extras' cover to be able to claim back consultation fees for dietitians.

What are your consultation fees?  

Fees are $120 for an initial consultation and $60 for follow-up consultations. Fees are payable on the day of consultation by cash, cheque, credit card or Eftpos and we ask you to give us at least 24 hours notice if you are unable to attend.  We do offer health care card holders a discount.

There is a small $1 surcharge for the use of a credit card.

A cancellation fee applies for missed appointments or where less than 24 hours notice is given to cancel an appointment.

How can I pay?

Fees are payable on the day of consultation by cash, cheque, credit card or Eftpos.

There is a small $1 surcharge for the use of a credit card.

If you have any questions in the mean time please contact us via email:

Email us: accounts@nuactivhealth.com

  or use the email form below

 
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